Delivery Policy:

We understand the excitement of receiving your handcrafted terracotta utensils promptly. Once your order is confirmed, we strive to dispatch it within 1-2 business days. Our dedicated team ensures that each package is securely packed to prevent any damage during transit.

For domestic orders within India, we offer standard and expedited shipping options. Standard delivery generally takes 5-7 business days, while expedited shipping ensures a quicker arrival within 2-3 business days.

International orders are welcomed, and delivery times may vary depending on the destination. We provide estimated delivery times during the checkout process, considering factors like customs clearance and local postal services.

Please note that any customs duties or taxes incurred during international shipping are the responsibility of the customer.

Feel free to track your order through the provided tracking information to stay informed about its journey to your doorstep.

Return Policy:

While we strive for your complete satisfaction, we understand that circumstances may require a return. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly replace the item or provide a refund, ensuring you are delighted with your purchase.

In case you wish to return an item for reasons other than damage or defect, we accept returns within 14 days of delivery. The returned item must be unused, in its original packaging, and in the same condition as received. Return shipping costs will be the responsibility of the customer.

To initiate a return, please contact our customer support team with your order number and details of the issue. We will guide you through the return process and provide any necessary instructions.

Refunds are processed promptly upon receipt of the returned item. Please note that it may take a few business days for the refund to reflect in your account.

For any queries or assistance regarding delivery or returns, feel free to reach out to our customer support team. Your satisfaction is our priority, and we are here to ensure your experience with our terracotta utensils is nothing short of exceptional.